Service & Labor Warranty Policy

90-Day Limited Labor Warranty
We stand behind the quality of our workmanship. All routine maintenance and repair services include a 90-day labor-only warranty from the date of service completion or machine return.

What Is Covered:

• Workmanship & Adjustments: If an adjustment made during your service (such as timing, thread tension, or hook alignment) comes out of calibration under normal domestic use within 90 days, we will re-adjust it at no additional labor charge.
• Re-Installation of Replaced Parts: If a new part installed during your service fails due to an installation error within 90 days, we will cover the labor to re-install the replacement.

What Is Not Covered (Exclusions):

• Parts & Consumables: This warranty covers labor only. Replacement parts, needles, bobbins, belts, motors, foot pedals, and electronic circuit boards are not covered under this labor warranty (though new parts may carry a separate manufacturer warranty).
• Unrelated Issues: New mechanical or electrical problems that develop after your service and are unrelated to the original work performed.
• Normal Wear, Misuse, or Damage: Damage caused by broken needles, bent needle bars from hitting pins/heavy seams, improper threading, lack of routine oiling/lint cleaning by the user, power surges, or accidental drops.
• Third-Party Tampering: Any machine opened, adjusted, or repaired by another technician or third party after our service.

Pickup & Delivery During Warranty Claims:

• Warranty labor is performed at our shop at no charge. If you request pickup and drop-off service for a warranty re-check, standard round-trip courier fees ($50 within El Dorado Hills) apply unless otherwise agreed upon.